Privacy Policy

This policy explains what we collect when you request a first visit through one of our clinic pages or ads, how we use it, and how to reach us about it. We run the booking and follow up system on behalf of the clinic you contacted. The clinic is responsible for your care and your health records. We are responsible for the contact information you give us on the way in.

Who we are

BlackArch Industries Inc. is a federally incorporated Canadian company based in Ontario, operating as Maliwan Corp. KlinikLaunch is the name of our clinic program. We build and run patient intake, scheduling and follow up systems for independent clinics in Ontario.

Contact: [email protected]

What we collect

• Your first name and mobile number, and your email if you give it
• The answers you give on the request form: which body part is bothering you, how long it has been going on, and when you could come in
• Which ad or page you came from, so the clinic knows what is working
• Your replies to our texts and the time of our calls, so we do not contact you more than we should
• Whether you booked, attended, and finished your plan of care, as reported by the clinic, so we can stop follow up at the right time

We do not collect your health card number, insurance details, payment information, or any clinical notes. Those stay with the clinic.

Why we collect it

• To call and text you back about the visit you asked for
• To confirm and remind you of your appointment
• To check in after your first visit and help you book the rest of your plan
• To ask for a review after your care is complete
• To report to the clinic how many people requested a visit, booked and attended

We do not sell your information. We do not share it with anyone other than the clinic you contacted and the service providers below.

Texts and calls

This is how we meet Canada's Anti-Spam Legislation (CASL). Your form submission is the record of your consent, with the date and time you submitted it.

Health information

What you tell us on the form about your body and your symptoms is personal health information under Ontario's Personal Health Information Protection Act (PHIPA). We handle it as an agent of the clinic, under a written agreement with that clinic, for the sole purpose of getting you to your appointment. We do not use it for anything else and we do not combine it with information from other clinics.

Who else sees it

• The clinic you contacted, including its clinician and front desk
• HighLevel (LeadConnector), the software that stores your contact record and sends our texts
• Meta, if you submitted a form inside Facebook or Instagram, under Meta's own privacy terms
• Google, if you choose to leave a review

Some of these providers store data in the United States. By submitting a request you agree to that.

How long we keep it

Your contact record stays active while you are in care and for 12 months after your last contact with us, so we can follow up if your symptoms return. After that it is deleted from our system. The clinic keeps its own records under the rules of its regulatory college.

Your choices

• Stop texts: reply STOP
• Stop calls: tell us on the call or email us
• See, correct or delete what we hold: email [email protected]. We respond within 30 days
• Complain: you can contact the Office of the Privacy Commissioner of Canada, or the Information and Privacy Commissioner of Ontario for health information

Cookies and tracking

Our pages use the Meta Pixel and Google tags so we can see which ads bring people to the page and avoid showing you the same ad again. These do not read the form you fill in. You can block them with your browser settings or an ad blocker and the page still works.

Changes

If we change this policy we update the date at the top. If a change affects how we contact you, we tell you by text or email first.