These terms cover the pages, forms, texts and calls we run on behalf of independent clinics. By submitting a request form or replying to one of our messages, you agree to them. If you do not agree, do not submit the form and reply STOP to any text.
We help you request a first visit with a clinic and we handle the scheduling, reminders and follow up around it. We are not a healthcare provider. We do not assess, diagnose or treat anything. All clinical decisions, including whether a treatment is right for you, are made by the clinician you see, who is regulated by their college in Ontario.
Program: appointment requests, confirmations, reminders and follow up on behalf of the clinic you contacted.
Consent: by submitting a request form you agree to receive texts and calls about that request at the number you provided. Consent is not a condition of receiving care.
Frequency: varies. Typically up to 5 messages in the 3 days after your request, then 1 to 3 around each appointment, then occasional check ins. No marketing blasts.
Opt out: reply STOP to any message. You will get one confirmation text and nothing further. Reply HELP or email [email protected] for help.
Costs: message and data rates may apply according to your mobile plan. Carriers are not liable for delayed or undelivered messages.
We do not charge you anything. Fees for your care are set by the clinic, shown to you before your first visit, and paid to the clinic directly. The clinic gives you a receipt after each visit. Any arrangement between us and the clinic is between us and the clinic and does not change what you pay.
Cancellation and no show policies belong to the clinic and will be explained to you when you book. We will text you to rebook if you miss an appointment.
How we handle your information is set out in our Privacy Policy, which forms part of these terms.
If we ask you for a review, it is optional, and we ask you to be honest. We do not pay for reviews, we do not edit them, and we do not ask you to leave one before your care is complete.
We take reasonable care to send messages accurately and on time, but we cannot guarantee a message or call will reach you. We are not responsible for a missed appointment caused by an undelivered message, or for the clinical care you receive, which is the responsibility of the clinic and its clinician. To the extent permitted by Ontario law, our total liability to you for anything arising from this service is limited to $100.
We may update these terms. The date at the top tells you when. These terms are governed by the laws of Ontario and Canada.
BlackArch Industries Inc., operating as Maliwan Corp, Ontario, Canada. [email protected]